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CARE Senior Registration Process
The CARE telephone reassurance program is designed and developed by Database Systems Corp. (DSC). The medication reminder program is an integral part of the CARE (Call Reassurance) phone system that checks on the well being of senior citizens and latchkey children who need regular contact.
Medication reminders are an integral part of the CARE system. Calls can be customized for each individual enrolled in this service, including special instructions. Custom information for each reminder recipient (such as name, medication type, prescription dosage, number of times per day, etc.) can be included in these medication reminder messages.
DSC provides CARE systems to many communities throughout the U.S. and Canada. DSC also provides an individual service for family and friends who wish to enroll their loved ones in this calling program.
To assist subscribers who wish to enroll in this service, DSC provides an online registration process.
Here are the simple steps that should be followed when enrolling a subscriber in the CARE medication reminder program.
Register Today! using our convenient web registration process.
Choose An Email And Password As Your Login
Use your email address as a valid login name and choose your own unique password. This is very important to ensure the privacy of your information and to prevent unauthorized access to your account.
To use our CARE senior calling service, you must first agree to a Terms Of Service Agreement.
Upon accepting these, an account maintenance screen will appear that lets you proceed with the registration and activation of your account.
On each screen, you may notice a blue question mark to the left of each title and description. Simply move your mouse over this question mark and CARE will provide a brief description of the item.
NOTE Items highlighted in red are mandatory and must be complete before CARE can begin making calls.
Specify The Call Recipient's Phone Number
This feature identifies the subscriber's phone number (usually a home phone). For security purposes, this same phone must be used to call the CARE system to register it with your account.
From the registration screen, select the "Set Phone Number" option. This brings up another page that provides instructions on how to designate the phone that is to be called by the CARE medication reminder program.
The 'Phone Number to Monitor' is the phone number you would like us to send the call reminder. It is most likely a home phone number. To set or change this number, you will need to call into the toll-free number provided on the 'Phone Number to Monitor' page and enter a 6 digit code that is unique to each registrant.
This requires that your Caller-ID be turned on so that CARE can recognize the phone number. If it is unavailable, CARE will notify you and ask you to unblock the Caller-ID.
Designate Notification Contacts
This feature lets you specify a primary and secondary contact in the event CARE system needs to notify someone if the subscriber does not respond to the medication reminder.
From the registration screen, select the "Set New Contacts" option. This brings up another page that lets you add or change the contact information. Contacts are the family or friends of the subscriber that are to be notified if the subscriber needs assistance or does not answer the phone. Up to 2 phone numbers and 2 emails may be entered.
If the system cannot reach a subscriber after 3 calls, or the subscriber presses '3', the notification procedure will send out emails and call the 'Primary Phone' immediately. If the 'Primary Phone' is not answered, or the person answering does not press '1' to acknowledge the call, the 'Backup Phone' will be called. The system will then alternate between calling the 'Primary Phone' and the 'Backup Phone' for up to 1 hour until the notification call is acknowledged.
Set A Calling Schedule
Each account can be customized to allow the ability to have the subscriber called at various times based upon the day of the week. Up to two calls a day can be designated with the basic service. For additional calls per day, an extended service option can be specified for an additional fee.
From the registration screen, select the "Set Call Times" option. This brings up another page that lets you establish when CARE is to call the senior.
First you will need to inform CARE the time zone in which the senior resides. Also, designate whether this area recognizes daylight savings.
To establish a calling schedule, select "Call" or "Off Day" for each day of the week. Next, click the 'hour' and 'minute' for each calling day. The selected times will be highlighted in blue.
Click the "Save Changes" button when you've finished setting the schedule. Review the 'Calling Schedule' section of the main control page to confirm the schedule is set as you wanted.
Activate And Fund Your Account
Finally, this feature lets you activate your account. This is done by selecting a payment option and method.
From the registration screen, select the "Click Here to Activate the Account" option. This brings up another page that lets you use a credit card to fund your account activate it.
After selecting one of 5 payment options, select the "Continue" option.
Choose a credit card for payment. DSC currently supports either Mastercard of Visa. After this selection, the following credit card information screen will appear.
Enter your credit card data including the proper billing information as well as the credit card. Once complete, enter the "Continue" button and if the information is accepted, your account will be activated.
Record Personalized Messages
This feature lets you record personalized messages for the medication reminder recipient.
From the registration screen (Calling Schedule), select the "Record Audio" option for each call selected during the day. This brings up another page that lets you change the default messages that are played to the medication reminder subscriber.
Personalized recorded messages can be saved for each subscriber by calling our 800 number and entering a six digit recording number. Since the message played to each subscriber (for each unique call) is broken into several parts, each segment can be individually customized.
Set Dates Not To Call
This feature lets you choose specific dates when the CARE program should NOT call a medication reminder subscriber. This is typically holidays or vacation days or when someone is staying with the subscriber.
From the registration screen, select the "Set New Dates" option. This brings up another page that lets you add or remove dates from this exclusion.
View Recent Account Activity
This feature lets you view all activity relating to your account including each call made to a subscriber and the disposition of each call. Changes in phone numbers, contacts and calling schedules also appear in this display.
From the registration screen, select the "View Recent Calls" option. This brings up another page that lets you view your account activity.
Change Account Active Status
This feature lets you suspend and re-activate an account using a simple toggle. By default, once an account is activated, it is in an active state. If you wish to suspend calling for a period of time, the account status can be turned off.
From the registration screen, select the "Active" or "Turned Off" status button to toggle between these two states.
Test Calls
You can test the CARE medication reminder call to ensure that all of the phones and parameters are working properly.
From the registration screen, select the "Test Call" option. This brings up another page that lets you test the CARE call.
Ready To Start?
Register Online using our convenient web registration process or
Contact DSC to learn more about our CARE senior calling services.
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